faqs

Here we have tried to answer all questions you may have about C&C USA, if you still have questions please contact us.

Yes - We have a $25.00 minimum order value. Your order must total at least $25.00 before any taxes or shipping before it can be placed on our online store.
You will need to register first so that we know which is the best location to send your order from

If the product is in stock it will show on the web site as 'IN STOCK'

Simply add the products you require to your shopping basket

Then proceed to the checkout, where we will create a quote to allow us to calculate the shipping price for what you have ordered and where you would like it shipped to.

This makes sure we can offer the best shipping price possible.

We will then send you the total price including shipping.

You log onto your account, review you order and then pay for it via PayPal.

Once payment has been recieved we will then ship your order to you.
Returns must be made within 30 days of the invoice date.
Returns are valid for 30 days.
For all returns, the customer must pay for the return shipping.
If part of a product becomes faulty, the full product must be returned for a refund or replacement.
Products must be returned within 30 days of the invoice date for a refund or replacement.
Returns must be sent via UPS, Federal Express, or any courier that issues a tracking number. Please allow 28 days for your refund via PayPal.
All non-faulty returns will be charged a 15% restocking fee.

Please see our full returns page for more details
Firstly please contact the couirer company as you should have a tracking number and they will be able to help.

If you still have no delivery, please contact us
Please contact us first,

Upon receipt by us of the goods, we will examine them for damage:

  • If the fault is obvious and inherent, we will process the refund, repair or exchange within 7 days of receipt of the goods
  • If the fault is not obvious, we may need to return the goods to the supplier for testing. We normally expect a response from the supplier within 4 - 6 weeks.


If the goods are found to be damaged or faulty, we will either:

  • refund to you the price you paid for the goods, plus the original delivery cost, plus the cost to you of returning the goods to us; or, after consulting with you:
  • send to you a replacement and refund to you the cost of returning the product
  • or have the product repaired, return it to you and refund you for the cost of returning the product.

If the fault or damage is not due to faulty manufacture, but to misuse or damage sustained after purchase, or subject to normal wear and tear, we will contact you to find out whether you wish the goods to be returned to you or repaired, if a repair is feasible. In these circumstances, both the cost of repair and return of the goods to you would be at your expense.

If the damage to the goods has been contributed to by you or the goods have been in your possession for a period, we may consider giving you a partial refund for the goods.