Before the goods are
sent out to you. The contract between us only becomes binding at the point when
we process your payment. This occurs just before we send the goods out to you.
Therefore, you are free to cancel your order for any reason at any time before
we dispatch the goods to you.
- All returns must be
completed online within your account.
- C&C USA do not accept any returns
without a returns number.
- Returns must be made within 30 days of
the invoice date.
- Returns are valid for 30 days.
- For all returns, the customer must pay for
the return shipping.
- If part of a product becomes faulty,
the full product must be returned for a refund or replacement.
- Products must be returned within 30
days of the invoice date for a refund or replacement.
- Returns must be sent via UPS, Federal
Express, or any courier that issues a tracking number. Please allow 28 days for
your refund via PayPal.
- All non-faulty returns will be charged
a 15% restocking fee.
This right of cancellation does not apply to the
Products that have
been painted or modified by you; tools, electrical goods after fitting (unless
We require all returns
to be processed online within your account where you will be given a refund or replacement.
If you order is within 30 days of purchase, you are eligible for a refund.
After this period, we do not accept returns.
Whilst the goods are
in your possession
You are required to take reasonable care of them. Returned goods must not have
been fitted and must be in a re-sale able condition (unless faulty) and
supplied in the original packaging. Please note that if you fail to return the
goods to us, we are entitled to collect the goods from you and charge you for
the direct cost of delivery.
Once you have completed the return online you will receive a confirmation email
with a returns number - Please use this in all correspondence with us. You will
be able to monitor its progress from within your account and you will be
notified via email at each stage of the returns process. We require you to
return the goods to us at your own expense, as soon as possible, to the address
provided to you within your account.
Refunding the cost of the goods to you
Once you have completed the returns request online, we will refund to you the
price of the goods as soon as possible and, in any event within 28 days.
Original delivery charges will only be refunded if the entire order is
cancelled or returned. Our preferred method of repayment is to credit the
refund back to the original card with which you made the payment. If this
method is not possible, please let us know how you require a refund to be made.
Returning Products which are not damaged or defective
You are free to return
unwanted or unsuitable goods for up to 30 days after delivery, provided that:
- The goods are returned to us in a new, unused
and re-saleable condition. If the goods are not in a re-saleable
condition, we reserve the right to refuse a refund, or deduct up to 20% of
the purchase price from the refund amount.
- The goods are returned either in or with their
- The goods are returned at your own expense and
risk. We recommend using a recorded delivery service or equivalent as we
cannot accept responsibility for goods lost in transit.
If a refund is
- We will refund to you the price you paid for
the goods, but not the original delivery charge. Refunds will be made as
soon as possible after receipt by us of the returned goods and, in any
event, not later than 28 days after receipt of the goods.
- We will deduct 15% restocking fee from your
refund for all non-faulty returns
- We will apply the refund through PayPal.
If an exchange of
goods is required:
- After receipt of the returned items, we will
send out to you an alternative or replacement product.
- If the new product is more expensive than the
original product, the balance of the price owed to us, together with the
delivery charge, will be required to be paid for prior to despatching the
goods to you.
- If the new product is cheaper than the
original product, we will give you a refund for the balance, less the cost
of delivery of the new product via PayPal.
It is not always possible to exchange goods which were originally purchased as
a Special Offer for the same price as the original Special Offer price. Some
items will have been selected as Special Offer goods due to their size or
colour or last few remaining. Consequently, goods at the Special Offer price
may only be available in a limited choice of size or colour. Also, by the time
you wish to exchange the product, the Special Offer item may have sold out and
the Special Offer price may no longer be available.
The following items cannot be returned on the basis that they are unwanted or
unsuitable: Goods which have been used are soiled have an odour e.g. smoke have
been damaged because of misuse are not in a clean and dry condition. Tools,
electrical goods after fitting (unless found faulty) or 'special order' goods
or products that have been painted or modified by you also cannot be returned
on the basis that they are unwanted or unsuitable
To help us process your return as quickly as possible, you must complete the
online returns process and use the returns number provided when sending goods
back to us. All returns should be sent to the address provided to you within
your account and sent via UPS, Federal Express, or
any courier that issues a tracking number.
Returning products which are faulty.
Upon receipt by us of
the goods, we will examine them for damage:
- If the fault is obvious and inherent, we will
process the refund, repair or exchange within 7 days of receipt of the
- If the fault is not obvious, we may need to
return the goods to the supplier for testing. We normally expect a
response from the supplier within 4 – 6 weeks.
If the goods are found
to be damaged or faulty, we will either:
- refund to you the price you paid for the
goods, plus the original delivery cost, plus the cost to you of returning
the goods to us; or, after consulting with you:
- send to you a replacement and refund to you
the cost of returning the product
- or have the product repaired, return it to you
and refund you for the cost of returning the product.
If the fault or damage
is not due to faulty manufacture, but to misuse or damage sustained after
purchase, or subject to normal wear and tear, we will contact you to find out
whether you wish the goods to be returned to you or repaired, if a repair is
feasible. In these circumstances, both the cost of repair and return of the
goods to you would be at your expense.
If the damage to the goods has been contributed to by you or the goods have
been in your possession for a period, we may consider giving you a partial
refund for the goods.