Returns

Before the goods are sent out to you. The contract between us only becomes binding at the point when we process your payment. This occurs just before we send the goods out to you. Therefore, you are free to cancel your order for any reason at any time before we dispatch the goods to you.

  • All returns must be completed online within your account.
  • C&C USA do not accept any returns without a returns number.
  • Returns must be made within 30 days of the invoice date.
  • Returns are valid for 30 days.
  • For all returns, the customer must pay for the return shipping.
  • If part of a product becomes faulty, the full product must be returned for a refund or replacement.
  • Products must be returned within 30 days of the invoice date for a refund or replacement.
  • Returns must be sent via UPS, Federal Express, or any courier that issues a tracking number. Please allow 28 days for your refund via PayPal.
  • All non-faulty returns will be charged a 15% restocking fee.


This right of cancellation does not apply to the following goods:

Products that have been painted or modified by you; tools, electrical goods after fitting (unless found faulty).

We require all returns to be processed online within your account where you will be given a refund or replacement. If you order is within 30 days of purchase, you are eligible for a refund. After this period, we do not accept returns.

Whilst the goods are in your possession
You are required to take reasonable care of them. Returned goods must not have been fitted and must be in a re-sale able condition (unless faulty) and supplied in the original packaging. Please note that if you fail to return the goods to us, we are entitled to collect the goods from you and charge you for the direct cost of delivery.

Returning the cancelled goods
Once you have completed the return online you will receive a confirmation email with a returns number - Please use this in all correspondence with us. You will be able to monitor its progress from within your account and you will be notified via email at each stage of the returns process. We require you to return the goods to us at your own expense, as soon as possible, to the address provided to you within your account.

Refunding the cost of the goods to you
Once you have completed the returns request online, we will refund to you the price of the goods as soon as possible and, in any event within 28 days. Original delivery charges will only be refunded if the entire order is cancelled or returned. Our preferred method of repayment is to credit the refund back to the original card with which you made the payment. If this method is not possible, please let us know how you require a refund to be made.

Returning Products which are not damaged or defective

You are free to return unwanted or unsuitable goods for up to 30 days after delivery, provided that:

  • The goods are returned to us in a new, unused and re-saleable condition. If the goods are not in a re-saleable condition, we reserve the right to refuse a refund, or deduct up to 20% of the purchase price from the refund amount.
  • The goods are returned either in or with their original packaging.
  • The goods are returned at your own expense and risk. We recommend using a recorded delivery service or equivalent as we cannot accept responsibility for goods lost in transit.


If a refund is required:

  • We will refund to you the price you paid for the goods, but not the original delivery charge. Refunds will be made as soon as possible after receipt by us of the returned goods and, in any event, not later than 28 days after receipt of the goods.
  • We will deduct 15% restocking fee from your refund for all non-faulty returns
  • We will apply the refund through PayPal.


If an exchange of goods is required:

  • After receipt of the returned items, we will send out to you an alternative or replacement product.
  • If the new product is more expensive than the original product, the balance of the price owed to us, together with the delivery charge, will be required to be paid for prior to despatching the goods to you.
  • If the new product is cheaper than the original product, we will give you a refund for the balance, less the cost of delivery of the new product via PayPal.


Special Offers

It is not always possible to exchange goods which were originally purchased as a Special Offer for the same price as the original Special Offer price. Some items will have been selected as Special Offer goods due to their size or colour or last few remaining. Consequently, goods at the Special Offer price may only be available in a limited choice of size or colour. Also, by the time you wish to exchange the product, the Special Offer item may have sold out and the Special Offer price may no longer be available.

The following items cannot be returned on the basis that they are unwanted or unsuitable: Goods which have been used are soiled have an odour e.g. smoke have been damaged because of misuse are not in a clean and dry condition. Tools, electrical goods after fitting (unless found faulty) or 'special order' goods or products that have been painted or modified by you also cannot be returned on the basis that they are unwanted or unsuitable

To help us process your return as quickly as possible, you must complete the online returns process and use the returns number provided when sending goods back to us. All returns should be sent to the address provided to you within your account and sent via UPS, Federal Express, or any courier that issues a tracking number.

Returning products which are faulty.

Upon receipt by us of the goods, we will examine them for damage:

  • If the fault is obvious and inherent, we will process the refund, repair or exchange within 7 days of receipt of the goods
  • If the fault is not obvious, we may need to return the goods to the supplier for testing. We normally expect a response from the supplier within 4 – 6 weeks.


If the goods are found to be damaged or faulty, we will either:

  • refund to you the price you paid for the goods, plus the original delivery cost, plus the cost to you of returning the goods to us; or, after consulting with you:
  • send to you a replacement and refund to you the cost of returning the product
  • or have the product repaired, return it to you and refund you for the cost of returning the product.

If the fault or damage is not due to faulty manufacture, but to misuse or damage sustained after purchase, or subject to normal wear and tear, we will contact you to find out whether you wish the goods to be returned to you or repaired, if a repair is feasible. In these circumstances, both the cost of repair and return of the goods to you would be at your expense.

If the damage to the goods has been contributed to by you or the goods have been in your possession for a period, we may consider giving you a partial refund for the goods.